The assistant that knows every product in your shop
askcart answers your customers the moment they ask — about products, prices, stock, delivery and where their order is. On your WooCommerce or Shopify shop, and in your Facebook Messenger and Instagram DMs — always with your real data.
Start free On Shopify? Get the app
Free plan, no card. WooCommerce plugin or Shopify app, plus Messenger and Instagram — live in minutes.
Why an eshop needs an assistant The same three questions come back every day: where is my order, what does delivery cost, do you have it in another colour. They answer themselves, and your time goes where a person is genuinely needed. Most online orders are placed in the evening, when nobody is picking up the phone. askcart answers the moment the customer asks — not the next morning, by which time they have bought elsewhere. An assistant that knows your catalogue, finds the product and gives price and stock on the spot makes your shop feel bigger and better run than the customer expected. The visitor who would have left in silence asks a question instead. When the conversation warrants it, askcart asks for an email — so you keep the contact even without an order.Four things that change from day one
Fewer hours on support
Answers at 2am and at weekends
It makes the shop look serious
New leads without chasing them
Where it runs
One assistant — your shop, Messenger and Instagram
A WordPress plugin
- Upload the plugin and activate it.
- The wizard opens your free account and reads the shop.
- Pick a face and a colour — it is live.
A Shopify app
- Install AskCart chatbot from the Shopify App Store.
- Switch it on in your theme with one click.
- Add your quick answers and shop details — done.
Answers on your Facebook page
- Click “Connect with Facebook” in your dashboard.
- Choose your page — no developer tools, no tokens.
- Messages get answers with product cards and “Add to basket”.
Answers your Instagram DMs
- Uses the Instagram account linked to your Facebook page.
- Turned on with the same click as Messenger.
- Every “price?” and “do you have it in M?” answered in seconds.
What it does Customers do not write the way your catalogue does. askcart strips endings, knows the synonyms of your trade, and says so plainly when it only found something close rather than passing it off as a match. Five rules you switch on from WordPress — quiet day, big basket, chosen weekdays, round down, spend a little more. Each one becomes a real WooCommerce coupon applied to the basket on the spot. (WooCommerce) The most common question of all, answered only to the person who placed the order: order number and email, both, every time. It recognises the major couriers and links the tracking. Three triggers: time on the basket page, a basket left waiting, and a visitor heading for the close button. Your wording, and one message per visit at most. One assistant everywhere your customers ask: on the website, in your Facebook Messenger and in your Instagram DMs. Same products, same prices, same answers — managed in one place. Rules first, AI last. Opening hours, delivery, returns, product search and order tracking cost nothing. A fixed monthly subscription, and no overage charges.Built for online shops, not bolted on
Finds the product, however it is typed
Offers inside the conversation
Where is my order?
It speaks first, when it is worth it
Your shop, Messenger and Instagram
Costs stay where you put them
Pricing
Four ready-made plans — and one built around you
Every plan works on WooCommerce and Shopify. Gold adds Facebook Messenger and Instagram. Fixed monthly subscription, no overage charges.
| Feature | Free | Pro | Business | Gold | Custom |
|---|---|---|---|---|---|
| Price / month | Free | £69 | £119 | £159 | Let’s talk |
| AI conversations / month | 50 | 400 | 2,500 | 3,300 | as many as you need |
| Chatbots | 1 | 1 | 2 | 2 | as many as you need |
| Sites / shops | 1 | 1 | 1 | 1 | multiple |
| WooCommerce plugin or Shopify app | ✓ | ✓ | ✓ | ✓ | ✓ |
| Product search with photos and prices | ✓ | ✓ | ✓ | ✓ | ✓ |
| Order tracking | ✓ | ✓ | ✓ | ✓ | ✓ |
| Facebook Messenger & Instagram DMs | — | — | — | ✓ | ✓ |
| Offers and proactive messages (WooCommerce) | ✓ | ✓ | ✓ | ✓ | ✓ |
| English and Greek | ✓ | ✓ | ✓ | ✓ | ✓ |
| Your own avatar or photo | ✓ | ✓ | ✓ | ✓ | ✓ |
| Integrations and bespoke rules | — | — | — | — | ✓ |
Building shops for other people? There is a partner programme.
Questions No. On WordPress you upload the plugin and a wizard opens a free account and reads your shop. On Shopify you install AskCart from the App Store and switch it on in your theme with one click. No API keys to copy and nothing to export, either way. Yes, on the Gold plan. You connect your Facebook page — and the Instagram account linked to it — with two clicks, and the same assistant answers Messenger and Instagram DMs with your real products, prices and order status. On WooCommerce there is no limit — askcart queries the shop live, so 80,000 lines answer as fast as 50. On Shopify it indexes up to 5,000 active products and keeps them updated automatically. The rule-based answers keep working — opening hours, delivery, returns, product search and order tracking never cost anything. Only the free-form AI replies pause until the next month, and you are never charged an overage. No. An order is only discussed with someone who gives both the order number and the email on it. A wrong pair and an order that does not exist get exactly the same reply, so nobody can discover which numbers are real. English and Greek out of the box, and it answers each customer in the language they write in. The assistant takes your brand colour, and you choose its face from eleven avatars — or upload a photo of yourself or your team, which customers trust more than any illustration. Yes. It is a monthly subscription with no minimum term. Cancel and it runs to the end of the period you have paid for. That is what the Custom plan is for — several shops, your own ERP, wholesale pricing, or a flow that does not exist off the shelf. Tell us what you need and we will work it out together.The things people ask before they sign up
Do I need a developer to install it?
Does it answer on Facebook and Instagram too?
Is there a limit on how many products it can handle?
What happens when I run out of conversations?
Can customers see other people’s orders?
Which languages does it speak?
Can I use my own branding?
Can I cancel whenever I want?
What if I need something that is not on the list?
Try it on your own shop
The free plan does not ask for a card. Install it, ask it something your customers ask, and see how it answers.